Home Help zone
Help zone

Welcome to the Help Zone.

This area should help you find any questions you may have about our site.

If you should have any questions that cannot be answered below give us call or send us an email.


Quick Links


Quick Q&A

  • How can I locate your stores?
  • You can find all of our locations in the navagation bar at the top of the page, or you can click here for details about each location.

  • How do I know if what I am ordering is in stock?
  • Our new website offers real time invertory. If you see it on our website we have it.

  • There was something wrong with the product I received, can I return it?
  • Yes, but all returns must have a return authorization number (RA#). To obtain a return authorization number (RA#), please call 1-888-VAL-SURF (1-888-825-7873) or (818)-769-6977. Items eligible for return must be new, unused, and contain all original product packaging and accessories. A full refund will be issued for items returned within 30 days in new condition; excluding shipping cost. For more return information, please visit our returns page.


Online Help

  • Contact Us By Email
  • Contact Us By Phone
  • Phone: 1.888.VAL.SURF
    Phone: 1.888.825.7873
    Fax: 1.818.769.4318

Mailing Address

Val Surf Web
4810 Whitsett Ave.
Valley Village, CA 91607

Other Locations

Website Feedback

We would love to hear any comments you have about our new website. If you have any questions, comments, or concerns with our website, please contact us here.