Cloud Shop Contact
phone: 888-825-7873 email: info@valsurf.com business Hours: Monday - Friday, 9:00am - 4:00pm PST

Shipping

Shipping Rates

It's pretty simple, Free UPS Ground Shipping available on all orders with a subtotal of $62.00 or more, shipping throughout the Contiguous United States.
Sorry, but we do not offer international shipping at this time.

Shipping cost for all orders below $62.00 will be clalculated at checkout.

Shipment processing

Orders can take up to 72 hours to process, but usually ship within 24 hours.
Orders received after 10:00 AM PST will be processed the next business day.
A tracking number will be sent to the email provided once shipped.
Orders are processed Monday through Friday, we do not ship on Saturday, Sunday, or Holidays.

Shipping Confirmation

Once your order ships, you will receive email notification confirming the shipment along with a tracking number.

Estimated Ground shipping transit time table

Returns

All returns must have a return authorization number (RA#)

To obtain a return authorization number (RA#), please call 1-888-VAL-SURF (1-888-825-7873) or (818)-769-6977.

⋅ Return form must be included
⋅ Items eligible for return must be new, unused, and contain all original product packaging, tags and accessories.
⋅ A full refund will be issued for items returned within 30 days in new condition; less shipping cost.
⋅ Items showing any sign of wear, alteration, misuse or damage will not be accepted.
⋅ No returns after 60 days will be accepted.
⋅ Customer will be responsible for the cost of return shipping, you may use a shipper of your choice, to insure we receive your return/exchange please request a tracking number from your shipper.
⋅ Val Surf cannot be responsible for loss or damage to products while in route.

Exchange or Mis-shipment

⋅ For items that do not match your order or are defective, mis-sized, or otherwise incorrectly shipped, ValSurf.com will cover up to $10.00 return shipping expenses.
⋅ For correctly shipped items, please see below for return deductions.

Return Deductions

Items returned without proper authorization will incur a 10% restocking fee
Any entire order exceeding $100.00 returned without an exchange will incur a 10% restocking fee.
Items returned after 30 days from ship date will incur a 10% restocking fee
Items returned without original product packaging or severely damaged packaging will incur a 30% restocking fee

Send returns to:

Val Surf
Attn: Web Returns
4810 Whitsett Ave
Valley Village Ca 91607

Processing / Credits

All returns will be processed and credited on Fridays, unless otherwise noted.

Forgot Password

Forgot password?

You can recover your lost account information using the form below. Please enter your valid email address (the one you used for registration), your account information will be mailed to you shortly.

In-Store Gift Card Balance

Terms and Conditions

The valsurf.com website is operated by valsurf.com, a division of Val Surf Incorporated. The mailing address for valsurf.com is 4810 Whitsett Avenue, Valley Village, CA 91607. The following are the Terms and Conditions between Val Surf ("Company") and the buyer ("Buyer") of goods or services through the Company's Web site valsurf.com. If you do not agree to these terms, please do not use the valsurf.com website:

1. INTRODUCTION

Buyer agrees to the terms and conditions outlined in this Online Contract ("Contract") with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

2. SETUP AND PAYMENT

Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer's credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes. Buyer shall be responsible for all charges incurred through use of Buyer's password. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorized use of the password. Company does not protect Buyer from unauthorized use of Buyer's password.

3. COPYRIGHT

The content, organization, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

4. EDITING, DELETING, AND MODIFICATION

Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

5. RIGHT TO REFUSE

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

6. INDEMNIFICATION

Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to a Buyer's violation of this Contract or use of the Site.

7. NON-TRANSFERABLE

Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company.

8. DISCLAIMER

THE SERVICE, CONTENT, GOODS AND SERVICES FROM OR THROUGH THE SERVICE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF COMPANY, FOR ANY REASON, AND BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PARTICULAR ITEMS PURCHASED. COMPANY AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND BUYER. THIS SITE AND GOODS AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.

9. REFUND POLICY

Please visit our returns page for more details on how to properly submit a return request. If a product purchased is defective or not to Buyer's satisfaction, Buyer can return the product in its original condition within 30 days of receipt, to the following address: 4810 Whitsett Avenue, Valley Village, CA 91607. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9 sets forth Buyer’s sole and exclusive right to refund.

10. USE OF INFORMATION

Company reserves the right, and Buyer authorizes Company, to the use and assignment of all information regarding Buyer's use of the Site and all information provided by Buyer, subject to applicable law.

11. COLORS

We have done our best to display the colors of our products as accurately as possible. However because the colors you see will depend greatly on your monitor we can not guarantee that the colors that you see will match the product exactly.

12. GIFT CARDS

All GiftCards, e-GiftCards and other gift certificates are deemed purchased in and issued from the State of California. The risk of loss and title to such items pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

13. ORDER PROCESS

ALL ITEMS ARE SUBJECT TO AVAILABILITY. - Item quantities displayed are estimates only
Orders are processed 24 to 72 hours after order is placed. Monday - Friday [9:00 am - 3:30 pm PST].
After your order is placed the credit information must be verified. If the credit information is not valid the order will be cancelled.
Orders are not processed or shipped on weekends or holidays, keep this in mind when selecting 2nd day air or 3-day select.

14. GOVERNING LAW

This Contract shall be treated as though it were executed and performed in California, United States and shall be governed by and construed in accordance with the laws of California, United States (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within three months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.

15. LITIGATION

All legal proceedings arising out of or in connection with this Contract shall be brought solely in California, United States and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

16. ACKNOWLEDGMENT

This Agreement represents the entire understanding between you and us regarding your relationship to Online and supersedes any prior statements or representations. IF YOU AGREE TO BE BOUND BY THE TERMS OF THIS ONLINE AGREEMENT, by submitting a purchase on our website it is stated that the Buyer has read and agrees to these terms.

 

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